Important: Right of withdrawal
In accordance with EU law, you have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
1. Right of Return (14 Days)
As a consumer in the European Union, you have the legal right to withdraw from a purchase within 14 days of receiving the product. To exercise this right:
- Notify us of your decision before the 14-day period expires.
- Return the product within 14 days of sending the notification.
- The product must be unused and in its original packaging.
2. How to Request a Return
To initiate a return:
- Contact our advisor by telephone or via the contact form.
- Provide your order number and the reason for the return.
- You will receive return instructions.
- Return the product to the indicated address within 14 days.
3. Conditions for Return
The product may be returned under the following conditions:
- The product is unused and in its original packaging.
- All original documents and packaging are included.
- The product is not damaged through the customer's fault.
4. Refunds
After receiving the returned product and verifying its condition:
- The refund will be issued within 14 days.
- The refund is issued using the same payment method you used.
- Return shipping costs are borne by the customer, except in the case of a defective product.
5. Defective or Damaged Product
If you received a defective or damaged product, you are entitled to:
- A replacement product at no additional cost.
- A full refund, including shipping costs.
Please contact us within 7 days of receiving the product.
6. Exceptions to the Right of Return
The right of return does not apply to:
- Products that have been used or damaged.
- Products without their original packaging.
- Products purchased outside the EU (unless otherwise stated).
7. Return Contact
For any questions regarding returns, please contact us via the contact form on the website or by telephone during business hours.